Booking, Deposit & Cancellation Policy
At Fresh Start Cleaning, I value your time and appreciate you trusting me with your home. To provide reliable service and ensure appointments are reserved for every client, the following policies are in place.
Booking Deposits
First-time clients within Hastings: A $25 booking deposit is required.
Out-of-town appointments: A $50 booking deposit is required.Your booking deposit is applied toward your final invoice—it is not an additional fee.
Appointments are confirmed once the required booking deposit has been received.
Cancellations, Rescheduling & No-Shows
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice whenever possible. Late cancellations may result in the booking deposit being forfeited. I understand that emergencies happen, and those situations will always be handled with understanding and compassion.
If I arrive for your scheduled appointment and am unable to access the home or reach you, I will wait up to 15 minutes after the scheduled start time. If I have not heard from you by then, the appointment will be considered a no-show. Any booking deposit will be forfeited, and future appointments may require a booking deposit before scheduling.
Payment is due upon completion of your cleaning unless other arrangements have been made in advance.Thank you for supporting Fresh Start Cleaning. My goal is to provide dependable, professional service while treating every home with the same care and attention I would give my own.
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Helping Busy Families Enjoy a Fresh Start, One Home at a Time.